You have a period of 15 days from the receipt of your order to send us your claims by letter, e-mail, or telephone.

Attention: Any product return must be subject to a prior agreement from us. We will assign you a return number that you must include on the package, otherwise, it will be refused upon receipt.

Returns must be made in their original packaging, complete (accessories, instructions, etc.), in perfect condition, and accompanied by a copy of the invoice. Returned items that are incomplete, damaged, or soiled by the customer will not be accepted. In particular, for safety reasons, we never exchange or accept returns for aerial silks; a kite that has been flown; fire juggling equipment that has been used; or a gym ball that has been inflated even once. Likewise, 50m rolls of Tyvek cannot be returned or exchanged once delivered, as the accuracy of the original length can no longer be guaranteed. We never accept returns on magic tricks, because the price includes the secret that has been revealed!

Return shipping costs remain the responsibility of the buyer.

Any return accepted by our customer service will result in the creation of a credit on the online store in favour of the buyer after qualitative verification of the returned products. Only the price of the returned product(s) will be credited. Shipping and delivery costs will remain your responsibility. A discount voucher, valid on your next order, will be sent to you.

Special case: if the initial amount of your order entitled you to free shipping, two cases may arise: (1) the value of the returned items causes the amount of your order to fall below the free shipping threshold. We will credit you the value of the returned items, after deduction of the shipping costs that were initially offered to you. (2) the value of the returned items does not cause the amount of your order to fall below the free shipping threshold. We will credit you the value of the returned items.