Welcome to our online store. Below you will find all the terms and conditions regarding the use of our website and the ordering process. You can browse our catalog and place an order in just a few steps. To do so, you simply need to create an account in our database to benefit from personalized services and view your order history.

1. Payment Methods

  • Prepayment by Invoice: After confirming your order, you will receive an invoice and our bank details by email. Your items will be reserved for you for a period of 10 days. As soon as we receive your payment, your package will be shipped.

  • Payment by Credit Card and Electronic Solutions (Visa, MasterCard, PayPal, ApplePay, GooglePay, and TWINT): Once your order is confirmed, you will be redirected to a secure payment page. The amount is debited upon confirmation of the transaction. After payment validation, please wait until you are automatically redirected back to our site to ensure the order is correctly registered.

  • Important Note: We do not accept checks.

2. Shipping Costs

  • Shipping within Switzerland: Shipping costs are free for any equipment order of 100 CHF or more, shipped via PostPac Priority (except for specific exceptions indicated on the relevant product sheet).

  • Liability: Please check your delivery address carefully before validating your order. In the event of an incorrect or incomplete address, the costs of re-shipping the package will be your responsibility.

3. Delivery Times

All our deliveries are handled by Swiss Post.

  • For shipments within Switzerland: The standard preparation time for your order by our shipping department is 24 to 48 business hours. The package is then delivered according to your selected option:

    • Priority Mail (PostPac Priority): 1 business day (Monday to Friday).

    • Economy Mail (PostPac Economy): 2 to 3 business days.

  • For international shipments: After preparation by our shipping department, international postal delivery takes an average of 5 to 20 business days depending on the destination country. International delivery times are provided as an estimate.

4. Returns, Claims, and Exclusions

  • Claim Period: You have 15 days from the receipt of your order to submit your claims to us by letter, email, or telephone.

  • Return Procedure: Any product return requires our prior agreement. We will assign you a return number which must be visible on the package; otherwise, it will be refused upon receipt.

  • Product Condition: Items must be returned in their original packaging, complete (accessories, instructions), in perfect condition, and accompanied by a copy of the invoice. Items returned incomplete, damaged, worn, or soiled will not be accepted.

  • Specific Exclusions: For safety or intellectual property reasons, the following items are strictly excluded from return, exchange, or refund:

    • Aerial silks.

    • Kites that have already been flown.

    • Fire juggling equipment that has been used.

    • Gymnastic balls that have been inflated (even once).

    • Magic tricks (as the price includes the disclosure of the secret).

  • Return Costs and Refund Terms: Shipping costs for returning a product are the sole responsibility of the buyer. After verification and quality approval of the items by our customer service, a credit corresponding to the price of the returned product(s) (excluding initial shipping costs) will be added to your customer account.

  • Special Case of Free Shipping (over 100 CHF):

    1. If the return of an item brings the final value of your initial order below the 100 CHF threshold, the initially waived shipping costs will be deducted from your credit.

    2. If the order amount remains equal to or greater than 100 CHF after the deduction of the returned product, the full value of the item will be credited to you.

5. Partial Deliveries

Unless explicitly requested by you or due to stock limitations, orders are shipped complete. In the event of temporary unavailability of an item, we reserve the right to split the delivery into multiple packages.

6. Product Information and Technical Specifications

  • Accuracy of Descriptions: We ensure that photographs, graphics, texts, and technical specifications are as accurate and faithful as possible. However, technical or aesthetic modifications may be made by manufacturers without prior notice. Product photographs and colors are non-contractual and provided for illustrative purposes only.

7. Liability and Safety Instructions

Jonglerie Contact Sàrl cannot be held liable for material, immaterial, or physical damage resulting from improper use or non-compliant maintenance of the commercialized products.

For obvious safety reasons, practicing certain activities requires strict adherence to the following recommendations:

  • Balance Equipment:

    • Always practice in the presence of a second person to ensure your safety.

    • Use appropriate personal protective equipment for each discipline.

    • Use caution and common sense in all circumstances.

  • Fire Juggling:

    • Never practice indoors or in a dry or flammable environment.

    • Never manipulate or juggle fire alone (always be accompanied).

    • Wear clothing made of low-flammability natural fibers (cotton, denim) and avoid synthetic materials.

    • Cover or tie back hair.

    • Maintain a minimum safety distance of 5 meters from the public.

    • Always keep extinguishing materials within reach (water, fire blanket, fire extinguisher).

    • Squeeze Kevlar carefully before lighting to avoid fuel spray.

    • Ensure there are no fuel residues on your clothing or skin before lighting the equipment.

    • Thoroughly inspect the condition of the equipment before each use.

  • Kites and Traction Sports:

    • Practice in wide, open, and safe spaces, away from power lines, telephone lines, or other overhead cables.

    • Avoid proximity to residential areas, roads, trees, cliffs, airports, and power plants.

    • Never fly equipment over people or animals.

    • Consider weather conditions: do not practice in stormy weather, strong winds, or highly gusty winds.

    • Choose a kite or foil whose traction strength is adapted to your body size and wind conditions.

    • Use safety accessories recommended by the manufacturer.

8. Warranty and Customer Support (SAV)

  • Warranty: All our items benefit from a warranty whose duration varies depending on the manufacturer and the product. The warranty does not cover normal wear and tear, replacement of consumables (batteries, light bulbs, etc.), damage resulting from improper or abnormal use, or modifications/repairs carried out by a third party not authorized by our company.

  • Customer Support: We provide after-sales service for all products in our catalog.