Respect for your privacy

At Jonglerie Contact, we handle your data with the utmost care. Protecting your personal information is a matter of respect and transparency for us. This page aims to explain what information we collect when you use our shop, why we need it to process your orders, and how we ensure it stays secure.

1. Data Controller

The data controller is the company Jonglerie Contact Sàrl, Chemin des Clos 23, 1248 Hermance, Switzerland.

E-mail: webmaster(at)jonglerie-contact.ch.

2. Legal basis and purposes

We collect and process your personal data based on the following:

Performance of the contract: To manage your orders, deliveries, and payments.

Legal obligation: For the retention of accounting and tax documents.

Legitimate interest: To ensure the security of our site and respond to your inquiries.

3. Data collected

Identity: Last name, first name, delivery, and billing address.

Contact: E-mail address and phone number.

Order data: History of your purchases.

Payment: Information processed exclusively by our financial partners via secure protocols.

4. Data recipients

To fulfill your orders, your data is transmitted to:

Logistics services: Swiss Post (La Poste) and its international partners.

Payment platforms: Visa, Mastercard, PayPal, Twint, ApplePay, GooglePay.

Hosting: Our servers are secure and data is treated with confidentiality.

5. Data transfer outside Switzerland/EU

For international deliveries, your delivery details are transmitted to the postal services of the destination country. These transfers are limited to what is strictly necessary for the execution of your order.

6. Retention period

We retain your data:

Customer account: Until the account is deleted by the user.

Order-related data: 10 years, in accordance with legal retention obligations in Switzerland.

7. Your rights (GDPR and FADP)

Regardless of your place of residence, you have the following rights:

Right of access and rectification: Consult and modify your information.

Right to erasure: Request the deletion of your data (excluding legal obligations).

Right to restriction: Restrict certain types of processing.

Right to object: Refuse the use of your data for marketing purposes.

To exercise these rights, contact us by e-mail at webmaster(at)jonglerie-contact.ch.

8. Cookies

Our site uses cookies and similar technologies to ensure the proper functioning of our online shop and to improve your shopping experience. A "cookie" is a small text file placed on your device during your visit.

We use the following categories of cookies:

Strictly necessary cookies (Essential): These cookies are essential for you to browse the site and use its critical features. They allow us to remember items in your cart, keep you logged into your account, and secure the payment process. Without them, the site cannot function properly.

Performance and audience measurement cookies: Subject to your consent, we use tools to collect anonymous information about site usage (pages viewed, visit duration). This data helps us optimize the ergonomics of our shop.

Social media cookies: Our site may include third-party features (share buttons). These networks may place cookies to track your browsing if you use their services.

Managing your preferences: During your first visit, a banner informs you of the presence of these cookies. You can at any time delete cookies stored on your device by clearing your browser cache.

9. Security

All data is transmitted via the SSL/TLS protocol. We take the necessary technical measures to prevent unauthorized access, loss, or misuse of your information.