Respect for Your Privacy

At Jonglerie Contact, we treat your data with the exact same precision that you put into your juggling patterns. Protecting your personal information is a matter of respect and transparency for us.

The purpose of this page is to explain to you in simple terms what information we collect when you use our store, why we need it to process your orders, and how we ensure it remains secure.

1. Data Controller

The data controller is the company Jonglerie Contact Sàrl, Chemin des Clos 23, 1248 Hermance, Switzerland.

Email: webmaster(at)jonglerie-contact.ch.

2. Legal Basis and Purposes

We collect and process your personal data based on the following grounds:

  • Performance of a Contract: To manage your orders, deliveries, and payments.

  • Legal Obligation: For the retention of accounting and tax records.

  • Legitimate Interest: To ensure the security of our website, measure the effectiveness of our offers, and respond to your inquiries.

3. Data Collected

  • Identity: Last name, first name, delivery address, and billing address.

  • Contact: Email address and phone number.

  • Order Data: History of your purchases.

  • Payment: Information processed exclusively by our financial partners through secure protocols.

4. Data Recipients

For the fulfillment of your orders and the optimization of our services, your data is transmitted to:

  • Logistics Services: Swiss Post and its international partners for deliveries outside of Switzerland.

  • Payment Platforms: Visa, Mastercard, PayPal, Twint, ApplePay, GooglePay.

  • Analytics and Catalog Management Tools: Google (for audience tracking and managing our product catalog in the Google Merchant Center).

  • Hosting: Our servers are secure and data is processed with the highest level of confidentiality.

5. Data Transfer Outside of Switzerland/EU

For international deliveries, your shipping details are transmitted to the postal services of the destination country. Additionally, the use of certain Google services may involve the transfer of browsing data (excluding personal order details) to servers located in the United States. We ensure that these transfers are securely managed and limited to what is strictly necessary.

6. Retention Period

We retain your data:

  • Customer Account: Until the account is deleted by the user.

  • Order-Related Data: 10 years, in accordance with the legal retention obligations for accounting documents in Switzerland.

7. Your Rights (GDPR and FADP)

Regardless of your place of residence, you have the following rights:

  • Right of Access and Rectification: View and modify your information.

  • Right to Erasure: Request the deletion of your data (excluding legal obligations).

  • Right to Restriction: Restrict certain types of processing.

  • Right to Object: Object to the use of your data for marketing purposes.

To exercise these rights, please contact us by email at webmaster(at)jonglerie-contact.ch.

8. Cookies and Tracking Tools

Our site uses cookies and similar technologies to ensure the proper functioning of our online store and to improve your shopping experience. A "cookie" is a small text file placed on your device during your visit.

We use the following categories of cookies:

  • Strictly Necessary Cookies (Essential): These cookies are indispensable for navigating the site and using its critical features. They allow us to remember the items in your cart, keep you logged into your account, and secure the payment. Without them, the site cannot function properly.

  • Performance and Audience Measurement Cookies (Google): Subject to your consent, we use third-party tools provided by Google (such as Google Analytics or tracking related to Google Merchant Center) to collect anonymous information about website use (pages viewed, visit duration, sales performance). This data helps us analyze the effectiveness of our product campaigns and optimize the user-friendliness of our store.

  • Social Media Cookies: Our site may include third-party features (share buttons). These networks may place cookies to track your browsing if you use their services.

Managing Your Preferences: During your first visit, a cookie consent banner informs you of the presence of these cookies. You can accept, decline, or configure your preferences at any time. You can also delete the cookies stored on your device by clearing your browser's cache.

9. Security

All data is transmitted via the SSL/TLS protocol. We take all necessary technical measures to prevent unauthorized access, loss, or misuse of your information.